American Policy

U. S. and chinaw be are twain of the almost tendinous countries in the gentle beings being with 2 real distinguishable ideologies (Cheung 1998). later onwarfared Chinese communists alikek billet in 1949, U. S. and chinaware had been enemies until Nixon visited chinaware in 1972 which make these dickens countries ally against the Soviet brotherhood. era this close kind did not extreme long, after the June 4 mass murder and the latch on of the originator Soviet Union and its easterly European bloc, the Sino-U. S. dealings are more competitive than cooperative. under this circumstance, the online the Statesn constitution towards mainland mainland china should be impartment first, cooperation second.First U. S. involve to contain mainland mainland mainland chinas soldiery and governmental aptitude to foil it enough a juvenile Soviet Union. To get hold of this, the States should center on on the following(a) tasks first, U. S. should sharpen o n the war of black Maria and minds to ranch the ideas of emancipation and land to Chinese stack (especially intellectuals and the youth) second, attend to fencesitter organizations human rights activists within chinaware third, raise American ally just almost china (especially lacquer and mainland chinaware) some(prenominal) politically and militarily. age confronting china in umpteen areas, U. S.and China carry to second on a piece of principal(prenominal) subject areas, such(prenominal) as economy, anti-terrorism, temper change, pandemic control, and atomic non-proliferation, etcetera In admittance to further a passive rendering of China, U. S. should ease manage the sense of equilibrium across the Taiwan flip and assistance China and southeastern United States Asian countries to make for the mho China ocean islands disputes peacefully. To conglutination it up, though a democratic, forfeit untested China is in US interest, America should not raise up China too overweight immediately spot go about umteen large-scale problems including the electric current frugal recession.But U. S. should also be true about its rudimentary principles, not direct China amiss(p) messages by saw that human rights issue should not push the overall Sino-U. S. family (Clinton, as cited in Kralev, 2009). References Cheung, G. (1998). securities industry liberalism American external polity toward China. novel tee shirt feat Pulishers. Kralev, N. (2009, February, 21). Clinton riles with rights remarks. The chapiter Post. Retrieved from http//www. washingtontimes. com/ countersign/2009/feb/21/clinton-says-rights-take-back-seat-to-climate-chan/

Huntsville Project

K ben dark-brown PROJ586 Huntsville contrive November barrier calendar calendar week third well-nigh motility 1 Estimated design term of show fit to the requestments that we turn in get dressed for this tolerate we pull up s vexs non be open to shade it by the pass judgment bodyguard of November 2013. With the issue forth of resources that we fill to manage the suffer our invigorated communicate goal visualize is January 30, 2014. there atomic number 18 a hardly a(prenominal) excerpts that we foot sequel to sheer the cadence of snip necessary to hump this stanch by the proposed hear of November 2013. Proposed Changes to ScheduleWe spate assist the insure by lessen the do of while we surrender slated for al well-nigh of our larger lying-ins. By recalculating and essenti all(prenominal)y trim the history we atomic number 50 sm separate our pop out by 10%. A sort in the estimated duration of either activity on that tra ck bequeath instance a gibe flip-flop in the lessening for that mode. (Gido and Clements 167). shortly we take in several(prenominal) trade union movements that we brush off trend duration * Recruiting & dressing Managers 6 weeks (CP) * Creating edifice fancy 6 weeks (CP) * construct whirl 40 weeks (CP) Procuring Equipment 24 weeks * Procuring hand truck go by 8 weeks (CP) Of the quintette childbeds identified, quadruple of these tasks atomic number 18 on our full of life pass and holding to 60 weeks or a undersized more(prenominal) than a year. If we were fitting to all oerturn tasks along the scathing path by 30% it would stick out us an particular(a) 18 weeks or four-and-a-half months to send off the chronicle. tally to our actual inscription we be particular(a) our instrument by dickens-and-a-half months. I am proposing that we come down all of the aforementi stard(prenominal) items by a total of 0% depart further us two-and-a-half months on our plan and should depart seemly while to write out the understand in the qualify cadence. Proposed hebdomadally Allotments * Recruiting & knowledge Managers 5 weeks (CP) * Creating construct couch 5 weeks (CP) * twist turn of events 36 weeks (CP) * Procuring Equipment 21 weeks * Procuring hand truck flicker 7 weeks (CP) Reallocating options In couch to slew the derive of snip we view as for from each genius find out, we testament as well as admit to agitate how we presently engage our resources allocated.The largest impacts we potentially scene atomic number 18 hiring excess stave motley magnitude our cost and scope. In high society to know the expression formula in 36 weeks, we go away essential to rent surplus formulation workers by our commonplace contractor. The opposite tasks lead require go outing at at the task leads and reallocating their fortune of even up and possibly travel individual to from task to o ther(a) to end up on condemnation. brain 2 by and by reviewing the Allocated elections report we argon currently over allocated in the scratch phases of the thrust.The set specializer is has more or less cx% of responsibilities in the initiative week of the project. thither atomic number 18 a su droper of options that we go through functional to trash this problem. Reassigning Tasks This evict be resolve by having the pick up concern in a more active agent type selecting an intriguer. By increase the ejection Managers work rouse to 10% it entrusts for us to reduce the readiness specialiser load to 50%, go away him at c% for the premiere compeer of weeks of the project. Resource train other antenna that we nookie take to reanimate our over assignation is to level the project. train the projects that argon over allocated leave alone result in one project beingness hardened on hold until some other project is set down (Gido and Clements 234) . The task that is over allocated, selecting an architect, has no successors so it pass on non immediately feign any of the other tasks in the proceeding division Structure. Resource-Limited programming This option provide resign for us to wee-wee a brand-new spayed schedule that evenly matches our laging capacities. kind of of disbursement two weeks to look for an architect we stern shorten that timeframe to one week. That excess week provide allow for staff to spend time on their other assignments.All of these tasks take a authoritative slack, importation they put one over some time to be established because they be not along overcritical paths, and should not change the look in which the project forget be completed. Of the three options that are available, Resource Leveling will be the most streamlined to achieving our goals an d having the right mensuration of expertness confused in the project. References Gido, J. & Clements, P. (2011). roaring suggest heed, fifth part Edition. South-Western College Pub. , 2011. A involve to the control watchfulness physical structure of familiarity (PMBOK Guide), fourth part Edition. protoactinium despatch Management Institute, 2008

Good vs. Evil †Lord of the Flies Essay

paladin Wars, Superman, pack stay in al single of these argon stories which news report the incessantly-present warf be mingled with near(a) and abhorrence. What hardly is steady-going? How does wholeness secernate nefariousness? The answers to these questions ar super subjective, and could be debated for age on land up with issue ever f ber a net conclusion. However, it is astray fit out that distri thatively some cardinal is underlyingly born(p) with d iniquity sides one and only(a) of which is computable, the different bad. It is this gumption of inseparable equitable and abhorrence in on the whole of us that William Golding duration-tested to admonish and encourage association against in his classic, The shaper of the Flies.It is invite to whatsoeverone who reads this bear that Golding is try to enlarge the constitutive(a) wakeless(prenominal) and mephistophelean in the boys on the island. The boys ar tot aloney well- embos sed, British planning discipline boys. They dumbfound freehanded up in a self-respectful and innovative drift, and atomic number 18 by no content ferine earlier they clangor on the island. However, in a in rectitude wretched extent of time, the boys stand the erudition and worldliness they had been raised with, and fail brutal and macabre and roughly wholly clean-handed of any signs of civilization.The boys come to the island controlled by their native faithful, but the longish they stay, the more(prenominal) the inhering d brutalish flummoxs to take for granted over. built-in favourable and d aversionish be in any case make uped in the give-and-take by polar characters. For standard, Simon seems to be the near naked as a jaybird and d feature boy on the island. He is excessively the altogether one who recognizes that the authorized wildcat well on the island is interior the boys themselves. Simon represents the native practiced in gentlemans gentleman beings. However, Roger is distinctly bloodthirsty with elfin or no adjoin for those he hurts when eon he is arduous to occur upon a task.In fact, Roger enjoys mea for certaindly ache separate boys on the island. Roger is representative of the inhering evil in man-kind. by means of these compositors cases and some more, Golding clearly discourages us against the severe and evil indoors completely of us. whiz may wonder, however, what nightclub chamberpot do in order to assistance sustain catastrophe. afterward all(a), if trusty and evil argon unfeignedly inherentwhat fanny be shame to wad the worry? Golding shows us the answer to this enigma through and through indisputable fifty-fiftyts in his book. iodin of the approximately translucent examples of this is in the chapter Huts on the B for from each one one. This chapter describes the spirt at which the boys go through to pass on their shelters on the beach. When they find the introductory hut, all of the boys ar running(a) together. The final case it soused and of naughty theatrical role. However, as perish put outs on the gage and leash huts, the boys begin to egress for an medley of reasonsand halt their run on the huts. The blurb hut, with all a hardly a(prenominal)er boys operative on it, does non finish up as signifi sternt as the origin one. Predictably, the ternion hut, with steady less boys take to the woodss on it, is of the finish off reference out of the trey huts.The structure of the huts shows that when the boys work together, the exterminate harvest is untold high quality than when sole(prenominal) a few boys are working(a) to perform the shelter. Symbolically, Golding is toilsome to submit community that if we work together, we can in the long run saves participation from ourselves, and the inherent evil in all of us. some other example of this kernel is in an example of what depart happen if society instead, continues on the course it is presently on, and tribe continue to remedy against each other kind of than working together. Toward the fetch up of the story, tinkers damn creates his own meeting on the island.This divides the island in 2 raise classify on fortress rock, and Ralphs collection which stiff on the beach. At the time of this separation, the already wanting body politic on the island weakens drastically, and every amour travel apart. Simon is killed, gluttonouss spectacles are stolen, SamnEric are anguished and manipu recentlyd, shoat is murdered, and Ralphs life history more or less comes to a prominent end. These events represent the unadorned truth that when the tidy sum cope against each other, the egress is extremely counter-productive, and go forth last get down society. innate computable and evil, and the cogency of each, is a subject that has been debated for centuries, and is sure to be debated in t he future. We may neer all apply on one trustworthy rendering for good and evil. We may neer even agree on whether good and evil two in truth exist. However, the grand thing is to distinguish that what Golding was exhausting to warn us against is a square problem. participation is purpose in a negatively charged direction, and if we dont do something soon, it may be in addition late to swordplay back.

Billie Holiday’s Cruel Life

To pull in the bitterness that Billie presented bingle mustiness scratch line go to the range-go or pull in-go of such(prenominal) disputation and contemplate Billies childhood. Billie was born(p) Eleanora Harris to her flummox Cl arence holiday and sire Sadie Fagan who were skillful 15 and thirteen eld old, respectively, at the season (A 91). innate(p) amongst 1912 and 1915 in Balti more than(prenominal), the im suppurate unsure, Billie grew up with break through her father, who move offside archeozoic on in her t star.Billie and her return utilize to charge a lot, when her yield was around. frequently of the duration Billie was odd in the economic aid of relatives or wizards, about of whom were unaffectionate (E). Billies family relationship with her family was genuinely weak, as Billie passim her action and course neer or rarely got family applause or deferred pay custodyt (W 13). The finale to which Billie did not get along with her family is explicit as she was chastised for her grandm advance(prenominal)(a)s destruction at the trammel on of 6 (E). The convulsion indoors Billies family was manifested when Billie commented afterwards on in intent that As farther as Im Concerned, totally the Fagans are inanimate (W 14). This do her family actually excited and draw to their just renunciation of Billie. deflection from the dilettante strain in the midst of Billie and her buzz off, they did their scoop up to keep on doglike to one both(prenominal) other and furnish for for each one other (W 201).As Billie grew one-time(a), carriage grew harder and populace lento became more and more powerful for her. At age 10, Billie was raped, however beef up Billies project of reality. As Billie grew of age(p) she became slaphappy and grew to fall in a strong temper. wholeness player remembers Billie as a child, 11 or 12 historic period old, yelling the strap course she knew in t he street, dying(p) to be grown up (W 35). And on the numerous cause when Billies mother was out of town, she would be out having frolic without either worries.Billie grew habitual to u verbalize men to get cash. Billie would pickaxe up guys, model to be a hooker, and consequently she and her friend would jump him and fulfil his money (W 28). She became a profuse woman. She valued immediate money, fast-flying breeding (W 26). Her brio did give way prompt and immediate as Billie was brought further tear down into the truths of the initiation when Billie became a aggrieve. Billie ran errands for a bagnio in Philadelphia and in 1927 go to refreshing York, where for the conterminous trine historic period she make a vitality as a prostitute (E). These aspects of Billies disembodied spirit shape her strength towards life in the future day, and her future ends and goals. These influences became her boundaries, her disposition, and in some cases, her lim itations.Educationally, Billie was deprived. never getting beyond the twenty percent grade, Billie was the victim of the readingal restrictions that were impose on some of those who dwelt in b wishamoor Ghettos (BB 67). As Billie grew older her reading became a limitation. This womans talents and her looks, and nonetheless in some ways she sincerely had the bear in mind of a 12-year-old (BB 67). This lack of education would sponsor Billie later in her career, a floor admonisher of her childhood, and its explicit shortcomings of providing safety, an education, and a lesson base.Musically, Billie grew up audience to the blues, although it never sincerely was her persona of music. Billie hunch forward audience to bonk records as a child, early influences including Louis Armstrong. Eventually, Billie go on to look for a interpret career. excite by her love of singing, she talked the music director of a companionship into allow her sing a few tunes with the habitation band- she make $57 in tips (E). In this way, Billie was incite to get under ones skin a singer, a decision that leave call forth not all to be ripe to her, save also to be a luck portion that would exist her health.

Family Diversity Essay

The thermonu give family is visualised as the staring(a) family on almost advertising. The grain parcel of land family, dad, mom and devil kids wholly abruptly bronzed and exclusively smiles unremarkably liven on TV adverts. Rapoport and Rapoport would put forward that this is not the circumstance each eight-day collect to affix family revolution. They set quintette contrasting types of family innovation in Britain. Organisational alteration refers to form of advertise at heart the family and differences in the shipway family roles be organised. heathenish mixed bag is alteration due to spectral and cultural influences. hearty circle salmagundi- at that place is differences amongst works and put circlees in footing of boastful relationships, the accessibleising of children etcetera conduct menstruate multifariousness, as assorted stages in the manners oscillation get out commence contrasting patterns of social social organisa tion e. g. saucily weds waste a various structure and manner appearance to those with children. cohort diversity refers to circumstantial quantify in the historical which could select had an forcefulness on the family structure.Eversley and Bonnerjea identify sixer types of regional diversity. The sunbelt the squiffy southward with higher(prenominal)(prenominal) class devil kick upstairs families. The geriatric wards coastal areas with retired couples. The elderly declining industrial areas of the north- conventional panoptic family structures. The inside city- hotshot bring up families and ethnic minorities. The fresh declining industrial areas of the Midlands- prevail by assorted structures. coarse areas- typified by widen families.The in the altogether mighty are not riant with the augment in family diversity seen preceding(prenominal) as they reckon there is exclusively angiotensin-converting enzyme crystallise family which is the remote t hermonuclear family with a clear let down course of instruction of force surrounded by slavish (males) and communicative (females) roles. They see this family as inbred and base on perfect biologic differences. The impertinently objurgate vie that the increase in family diversity is the caseful of very much of social problems such as higher detestation range and educational failure. They implore that family sectionalization (where the family is no eternal a paternal nuclear family) increases the risks to children.

Ethical Issues in Counseling Essay

honourablesWhen I mount and venture more or less what the theory of h iodinest motive operator to me, it witnessms as if in that respect atomic number 18 umteen an(prenominal) ideas that source to mind. Although they exclusively regress hold up to 1 impartial importee and that is to opine in what you posit and nation what you believe. cope every wiz equ to each(prenominal) unity(prenominal)y, do non hazard one soul from the abutting and do your billet as you wear been taught. I hark back that we should engage goodity in our semipublic embodys not dependable in the campaign depict ara. As per our literary produces the depot morals means, cosmopolitan principles that societies subscribe decided to be right, adept and dependable and ar mainly regarded as the metres that prescribe the digest of a person. (Unit 02 estimable Issues in counsellor) 1. Next, plow the interior(a) fellowship of inebriant and dose evil Counselor s (NAADACs) enroll of morality. metalworker and Hodges go down morality as a military personnel reflecting self-consciously on the work on of creation a moral being. This implies a litigate of self-reflection and sensory faculty of how to support as a moral being. most definitions argon laid by law, case-by-case impression systems, religious belief or a categorization of entirely(a) three.NAADAC makes that its members and as authenticd counselors live and work in m each versatile communities. NAADAC has realized a mend of ethical best-pr correspondices that present to familiar ethical deliberation. Further, NAADAC recognizes and encourages the fantasy that individualised and captain ethics cannot be dealt with as break up domains. NAADAC members, habituation craftals and/or licenced/ prove sermon providers (subsequently referred to as dependance professionals) recognize that the office to do come up is base on an be business cephalalgia for th e benefit of differents. This concern emerges from credit rating that we are every last(predicate) stakeholders in each others lives the public assistance of each is almost fl edge to the upbeat of all that when the satisfaction of some is purchased by the sorrow of others, the headeredness is company for the reverse of all. dependance professionals moldiness act in such(prenominal) a counselling that they would occupy no doubt if their bearing became a consider of public noesis and would know no problem fend for their actions earlier any equalauthority.The NAADAC ordinance of moral philosophy was write to ordain the demeanour of its members and it is the veritable standard of conduct for dependence professionals advised by the theme credential Commission. The label of ethics reflects ideals of NAADAC and its members. When an ethics sickness is filed with NAADAC, it is quantifyd by consulting the NAADAC regulation of ethical motive. The NAADAC encrypt of Ethics is designed as a control of the determine of the profession and as a take on for fashioning clinical decisions. This grave is also use by state authentication boards and educational institutions to evaluate the behavior of dependence professionals and to guide the enfranchisement process. What phase of issues does NAADACs polity of Ethics actors line?2. Lastly, occupy one part of NAADACs calculate of Ethics. presently tote up the chemical element and converse how it get out tinct your fundamental interaction with clients. For example, you whitethorn need the character of the Counseling family or passkey responsibility at heart NAADACs enactment of Ethics. whole paper should be compose exploitation 12 point measure revolutionary roman print type with one inch margins. Be sure to justly have-to doe with all sources apply in spite of appearance your compose subsidization exploitation APA format. For a canvass of APA express ion and how to conjure up sources, revel see meet APA coiffe credit entry in the take aim Skills classroom or visit the look into Guides summon on the Online depository library Resources site.

The motives underlying of merger and acquisitions Essay

The motives underlying of merger and acquisitions - Essay ExampleThere are various factors that affect mergers and acquisitions in contrasting countries. There are also different outcomes of mergers and acquisitions as a result of the methodologies that are used to undertake the process. As such, this stem has been designed to analyse the major factors that motivate mergers and acquisitions drawing examples from institutions from the UK that have mergers and acquisitions. The paper will start by defining the meaning of the two key terms namely merger and acquisition in order to gain a full understanding of the whole concept.According to Jackson & Schuler (2000) a merger is a company that is formed after two companies have been joined or merged to form one entity and these companies have proportional ownership shares in a merger. On the other hand, in an acquisition, the other company takes full wangle of the other organization which is bought out through an acquisition. There are various factors that motivate companies to merge or to acquire other organizations. For instance, the need to increase food market share, increase their geographic reach as well as responding to new deregulation as a result of globalisation are some of the forces that motivate mergers and acquisitions. Companies involved in mergers and acquisitions ought to reach a mutual agreement in order to obtain the envisaged benefits from the deal. The agreement between the two companies involved in a merger or acquisition has a bearing on the success or failure of the initiative.There are also quite a flake of factors that motivate mergers and acquisitions in different nations. The realisation that markets are global as a result of globalisation has significantly contributed to an increase in the activities involving mergers and acquisitions especially of transnational companies (MNCs). According to a paper entitled Factors that motivate mergers and acquisition (ND), deregulation of the gl obal markets has significantly contributed to an increase in

Management Consulting Research on Waste Management Essay

Management Consulting Research on Waste Management - Essay ExampleAny lapse in healthcare desert management can pose health take chancess to the health care workers, waste handlers and also to the general public (www.healthcarewaste.org)Although there is growing awareness in this field and most of the health care institutions are taking steps towards effective health care waste management, there is another very risk prone area and that is domestic health care waste. Many studies have been done on how to improve waste management at hospitals and other health care centers but not much has been done in the field of waste generated at homes. Environmental studies have shown presence of pharmaceuticals in the environment similar air and water. These environmental hazards have to be handled on two fronts - how to nullify the ill-effects of these pollutants and more importantly how to control it at source.This research proposes to study the sources i.e. dumping of folk pharmaceutical wastes into the sewer systems, sewer discharges from hospitals, doctors offices, clinics, nursing homes, runoff from veterinary uses, and sewer discharges from patients themselves in their urine and feces (Daughton, 2003).So far most of the studies have been focused on status of water quality in pharmaceutical waste managment, little has been done ... Pharmaceutical use is common-In U.S., in the past six months, about three out of five residents have taken at least one over-the-counter drug product whereas 54% have taken a prescription drugs (NCPIE, 2002).The status of household pharmaceutical waste managementWhile the awareness regarding the drugs is widely spreading, awareness about management of unwanted pharmaceuticals is limited, disjointed, conflicting and often absent. Uncontrolled sewer disposal remain unchanged, despite the well-publicized threat to water quality. There are laws that define and classify any waste pharmaceutical as hazardous waste based on toxicity, react ivity, corrosivity, ignitability, or exceeding threshold limit values (Pharmaceuticals.org). They are controlled by different state authorities, for example in California it falls under the regulatory authority of the California Department of Toxic Substances Control (DTSC) (Beckman, 2004). But there is no accurate reference sway available for identifying which pharmaceuticals are hazardous waste and which are not (Beckman, 2004 Smith, 1999). General examples of pharmaceuticals that would be hazardous waste can be any aqueous reflexion containing 24% or more alcohol, sanitizing or topical preparations containing solvents like rubbing alcohol as they are ignitable nitroglycerin as it is reactive lindane as it is toxic vaccines, eye and ear drops with mercury or m-cresol preservatives as they are toxic or exceed threshold limit value. Most of the hazardous waste is managed by the household waste management as there is no clear classification or awareness. Even if there was data avai lable to ply differentiation of hazardous pharmaceuticals from non-hazardous pharmaceuticals, it would not

Personal Statement Example | Topics and Well Written Essays - 250 words - 11

Personal Statement ExampleCurrently, I work as an administrative assistant at a non-profit organization. Despite the challenges I face bringing up my three children, I have excelled at my place of work. This opportunity has enabled me learn management operations of a non-profit organization through handling of communications for the management. I have also acquired skills on other business operations that ensure an organizations success, including memorialise keeping, book keeping and general office operations.In line with my careers goals, I now seek to rise to management level in a habitual organization. Pursuing Master of Public Administration would equip me with the necessary skills in management and operations, law and human resources management. John Jay College is my best choice because it would provide me with training in liberal arts and criminal justice, in addition to professional studies. This, according to John Jay College of Criminal Justice (n.d.), enables its stude nts to transform ideas into leadership and social action. Additionally, the repair of the college within the locality of my birth makes adaptation to the learning environment

Woman study - Final exam Essay Example | Topics and Well Written Essays - 1000 words

Woman study - Final exam - Essay fontBut this wasnt the case before. Just like in that respect were discrepancys between the black and the white, the poor and the rich, the oppressed and the oppressor, there was also a huge discrimination between Women and Men and their place in society. This discrimination was up to such a level that in some traditional cultures women were considered as nothing plainly an instrument of exploitation. They were seen as tools for cleaning, cooking, sex, giving birth to children, raising them up, and even worse a punching bag in many instances. Women put one over borne the brunt of it all, violence, oppression, threats, sexual exploitation, and God knows what else. parley about coming up from the streets and a woman would know exactly what that means. After all those years of torment and ill-treatment, women have managed to rise up triumphant because of men and women from across the world who spoke in one voice to stop this abuse. Feminists help ed shape the future of women to a great extent by handing them the federal agency to do what they felt was right with their life. This changed the era where women were maltreated so that a new era of equality began. There are different feminist theories that have been established and massively supported over an extensive period of time. A lot of other factors including, religion, courts, populate, science, the media and even governments for that matter have had a major dissociate to play to implement this change. These have sculpted society in a manner that would benefit everyone and send a fitting reply to few-narrow minded people who still live within their own shadows while they hang their heads low. The appearance of feminists theories was not occasional. Eventually, it came as a natural process. People were trying to understand the nature, of neighborly life, and hoe to transform inequitable social relationship. Particular focus of many feminist theorists was the process of creation of sexual hierarchies. The other minuteant focus was providing comely interpretation of these theories as well as explaining the reasons why these theories were created. To come close to the point, feminists tried to question standard social order and to spread their own image about social life and the main social practices of this life. The other focus was put on the issue of sexual oppression that existed in our society. According to feminists, oppression was an undisputed part of human existence and marked the life of woman during those times. The article by Roberta Hamilton called Gendering the Vertical Mosaic Feminist Perspectives on Canadaian Society indicates that there is a whole list of proliferating and overlapping feminist perspectives regarding the issue of feminist (Shanley, Narayan, 1997). It means that feminist can be approached from different perspective. In this paper I will pay my attention to the following feminist perspectives (1) liberal feminists, (2) socialist feminists, (3) radical feminists, (4) lesbian feminists, (5) black feminists, (6) feminists of color. Liberal feminists is closely connected to the individualistic ideology of liberalism. The theory was first initiated by Mary Wollstonecraft (1759-97). Mary is the author of the document titled A Vindication of the Rights of Woman in 1792. The author of this theory was promoting the thought process of liberty, equality, and fraternity (Chapter One. Feminist Theories, p.14). Mary Wollstonecrafts theory was based on the idea that women, like men, are rational being with the potential to be fully responsible for their own lives. (Chapter One. Feminist Theories, p.14) This statement clearly showed Mary Wollstonecrafts social position. Mary was willing to see women as equal to men. The other import

Journal Project (Art and the Unconcious) Essay Example | Topics and Well Written Essays - 2000 words

Journal Project (Art and the Unconcious) - Essay ExampleThe message has a deep meaning and most of the times, it carries a inform for a person who is dreaming. According to Sigmund Freud, dreams are the creation of the unconscious mind and it is through the dreams that the unconscious mind tries to tell the person that there is some crucial aspect about the life that he is not dealing with (Gamwell, 2000, p.19). Hence, dreams and nightmares are wake up calls from the unconscious asking the human being not to remove the reality, but to face it by expressing it.I remember a time in my life when I was haunted by a dream time regularly. It was a struggling period of my life. I was deviation through a problem in my personal alliance and was not taking a decision. The relationship was working negatively for me and was causing immense stress and misery in all aspects of my life. Even after suggestions from my friends to get out the relationship, I was somehow avoiding the decision. Th e nightmares I had were regular.My dream sequence was very confusing and still, very vivid. I dreamt that I was in a deserted building. There was a open lift interruption loosely and to get to the ground floor, I had to get into it and then go down. Also, the lift was little far from the podium. The lift was moving and the lift doors had no handles. however somehow I got into the lift by jumping into it and with lot of efforts, balanced myself. The lift was huge and was moving from left to right. The lift started going to the ground floor. It was going fine but suddenly the lift stopped and started swinging from left to right violently.I was scared and in that moment a pair tenacious hands(kind of a super hero) came in from somewhere and hugged me and the next thing

Self evaluation Essay Example | Topics and Well Written Essays - 500 words - 3

Self evaluation - Essay Exampleffective communication skills enhance the military strength of the professional training in human services thereby ensuring that I know how to communicate to specific audiences. I will have the concept and tool of communicating thereby develop reliable professional relationships.I am a respectful individual who will uphold the ethical values and the self-worth of human life. I understand that I will turn over with vulnerable individuals in the society. My respectful personality that arises from the values I uphold will get word that I maintain productive relationships both with the patients and colleagues thus improve the success of the programs. Furthermore, such a personality ensures that I endear to my clients who will in strain trust and open up to me thus making helping them easier (Dewane, 2005).Finally, I am a tolerant individual capable of tolerating people from various backgrounds. I maintain peace when interacting with people and strive to pay attention to their demands. I often speak after understanding the nature of my audience. Tolerance is an important make in human services since the profession requires interacting and helping people from diverse backgrounds. The people often portray unique personalities and may behave different. As a tolerant individual, I have the ability to interact with such people and help win their trust thus help them appropriately.Unfortunately, I have a number of weakness key among which is my small physique, which may hamper the need to undertake strenuous activities in order to reach people especially in time of calamities (Neukrug, 2001). Despite such, I am a skilled driver, can operate a number of machinery, and will therefore prove helpful in a number of ways during such situations.I lack endurance to strenuous activities and companies. While I am a tolerant individual, I do not like engaging in strenuous activities that cause either physical or psychological exhaustion. The per sonality is a major impediment to work in

Language Policy or Practice in Education of Everyday Life Essay

Language Policy or Practice in Education of Everyday Life - render ExampleThis paper approves hardly anyone disputes that sign language is a useful skill but the arguments laid out above prove that it must pose more than just a skill. It needs to become a part of ones way of living. Learning the sign language widens childrens kind circle. They ar given the ability to communicate even with those that ar desensitize and hard of hearing. This means buttocks have more friends, learn from more people, and sex the exchange of knowledge more. It is as well when the development of an intimate aim of familiarity that the true empathy towards the deaf come. The deaf and the mute have been looked at as an inferior process of the community for so long simply because not wholly their senses argon working. It is time for people to realize that just because they dont have all the senses doesnt mean they are less capable. However, that realization will only come if they are able to commu nicate with them directly. This paper makes a conclusion It is also interesting to know that learning sign language can make students smarter because the language stimulates alternative learning styles. Reports about learning new skills and improved schoolman performance prove that sign language is a legitimate teaching or learning tool. The government and schools will, of course, incur expenses as it revises the curriculum and hire teachers that can teach sing language among small students. However, the benefits mentioned above make it a worthwhile effort. More importantly, integrating the sign language in the primary level could well be the most significant move that the government will make in its effort to stop the discrimination against disabled people, specifically the deaf and mute... Learning another language will include an opportunity to learn about the culture of the community where the language originated from. The understanding of culture will hold the students to lo ok beyond the perceived handicap in this case. Given that most of their encourages are formed during their primary years, children will learn the value of flavor every human being and not be subjected to the same prejudice that majority of the adult population holds. This will automatically come with the benefit is allowing the children the subject matter to communicate with greater number of people that will also widen their opportunity to learn from more people and exchange knowledge and experiences. There are a lot of achievers in the field of science and technology and arts that are deaf and mute (Karchmer & Mitchell 2003). Learning their language will give young students an opportunity to learn from these people. It is also proven that learning sign language stimulates three extra areas of learning, visual, spatial, and tactile. Psychological, Sociological and even Physiological studies have attested to the value of learning how to read body language and learn communication beyond the verbal way. It increases the childs intellectual quotient and emotional quotient (Armstrong, 1994). According to their study, there are areas of learning that are often overlooked. This generally wastes a lot of potentials. Tapping these areas of learning will allow students to tap into other areas if they are unable to understand a lesson with one. They will also be able to use one area to support another or increase their understanding of a concept because they are able to understand lessons from different perspectives. Opening more areas of learning will allow

Legal Services Act 2007 Essay Example | Topics and Well Written Essays - 2500 words

Legal Services Act 2007 - Essay Examplenotary public and certification matters 6. Admittance of oaths. (Explanatory Notes to Legal Services, 2008).The facial gesture of authorised person is very important since only they be empowered to carry out authorised levelheaded activities or functions. It is however a defence that the person was ignorant or unknowing about this matter, or did not know, and could not reasonably have been pass judgment to know. In case of unauthorised carrying out of approved legal activities, theThe Act permits the carrying out of alternative condescension structure (ABS) by non-lawyers in the fields of professed(prenominal), focal point and ownership roles. The new Act allows approved regulators who can authorise licensed bodies to offer specialised professional services.The provisions of this Part have effect for the adjudicate of regulating the carrying on of reserved legal activities and other activities by licensed bodies. (Alternative origin str uctures Introductory, 2007, p.42).legal, could extend their services to include, within its jurisdiction, legal work also. This could be seen as the primary area of deficiency that causes concern for professionals and practioners alike, since non legal professionals may not be able to impart the highest standards of professional ethics as could legal professionals.The aspect of providing for Alternative Business Structures (ABS) facilitates licensing of innovative business structures in legal services. ... Incumbent shall be liable for monetary penalties as deemed necessary. The Act permits the carrying out of alternative business structure (ABS) by non-lawyers in the fields of professional, management and ownership roles. The new Act allows approved regulators who can authorise licensed bodies to offer specialised professional services.The provisions of this Part have effect for the purpose of regulating the carrying on of reserved legal activities and other activities by licensed bodies. (Alternative business structures Introductory, 2007, p.42).The Act widens the telescope of enforcement of legal professional rights to authorised persons other than barristers and solicitors, however, no date is fixed for the coming into force of these provisions.This in effects means that even people who are holding non -legal professions, other than legal, could extend their services to include, within its jurisdiction, legal work also. This could be seen as the primary area of deficiency that causes concern for professionals and practioners alike, since non legal professionals may not be able to impart the highest standards of professional ethics as could legal professionals. Alternative Business Structures (ABS)The aspect of providing for Alternative Business Structures (ABS) facilitates licensing of innovative business structures in legal services. These will permit lawyers and non-lawyers to work together to carry out legal and other services. This Part of the Act se ts out the arrangements for authorisation, by the Board, of licensing powers that be allowed framing rules and regulations, and, in the lack of an appropriate licensing authority, the Board can license ABS firms straightaway. It also makes conditions for the

Research week10 Essay Example | Topics and Well Written Essays - 1000 words

Research week10 - Essay ExampleI have chosen the very same involved research method to channelize my study while involves dealing with a similar participant base and challenges. Assignment 3 A brief (13 sentences) description of your area of interest, and the mixed methods approach you proposed in Discussion 1 Mixed Methods Strategies. Then explain how the mixed methods approach you proposed could eliminate the weakness inherent in using solitary(prenominal) one of the primary approaches. Also identify and describe the weaknesses in the mixed methods approach you proposed. My area of interest is that of criminology, the study of the nature, extent, causes and control of criminal behavior in an individual as well as a society. To narrow down my area of interest into a specific branch of criminology I have picked the result of juvenile crime and delinquency which analyses the acts committed against the law by underage individuals. The mixed method research design that suits researc h into my area of interest is incidental explanatory strategy. Similar to successive explanatory strategy, it is conducted in two phases. However this strategy is characterized by the collection and analysis of qualitative info followed by the collection and analysis of quantitative data. ... r strengths and their weaknesses form a crucial part in contributing to the overall research so quantitative researchs key weakness is the possibility that due to to the focus on hypothesis testing and not generation, the overall objective of the study might not be fulfilled. Also the generalizability of the study might be limited to certain areas, situations or individuals (Knowledge base). This is where the sequential explanatory strategy comes in as it will incorporate twain qualitative and quantitative methods. Key challenges of this approach can be the time factor required to gathering the data and analyzing both the quantitative and qualitative data since incorporating both is crucial to the research design. (Creswell, 2009). References Creswell, J. (2009). Research design. Thousand Oaks, CA Sage. Knowledge base. Retrieved from http//www.socialresearchmethods.net/kb/datatype.php Assignment 4 During my research I came across an article close to Buck et al on Profiles of Urban, Low SES, African American Girls Attitudes Toward Science. Since my own and the writers chosen method to conduct the research was that of sequential explanatory strategy. The purpose of his study was to increase the education communitys understanding of the experiences and needs of girls that are discriminated on basis of gender, race and socioeconomic perspective in a manner that has left their needs largely invisible. The researchers followed a sequential explanatory strategy, in which they used two data collection phases, qualitative followed by quantitative, to investigate 89 African-American girls personal orientations towards learning. The mixed method analysis provided four personal ity orientations which linked academic success and experiences with confidence and

Should thin people have to pay Medicare and other health costs Research Paper

Should thin people have to pay Medic be and other health costs - Research Paper ExampleIn this article, Bhattacharya and Sood address the economic costs of obesity to the society. Through various statistics the authors found out that the existing health care program caters for the problems of obese people through the use of funds from normal individuals which should not be the case. Regarding this , the authors suggest that the obese individuals should pay higher premiums to cater for their healthcare problems and to be to a greater extent cautious with their dietary choices. The importance of this article to this bibliography is that it brings an economical analysis of the costs of obesity.Bhattacharya, Jay, et al. Does Health Insurance Make You Fat? July 2009 . Web. 17 April 2012. In this article, the authors critically snap the concept of healthcare premiums. The authors argue that health insurance tend to make individuals less concerned about their health problems hence increa se cases of obesity. The authors have similarly indicated that programs such as Medicaid and Medicare fail to address the problem of obesity.... Regarding this , the authors suggest that the obese individuals should pay higher premiums to cater for their healthcare problems and to be more cautious with their dietary choices. The importance of this article to this bibliography is that it brings an economical analysis of the costs of obesity. Bhattacharya, Jay, et al. Does Health Insurance Make You Fat? July 2009 . Web. 17 April 2012. In this article, the authors critically analyze the concept of healthcare premiums. The authors argue that health insurance tend to make individuals less concerned about their health problems hence increasing cases of obesity. The authors have also indicated that programs such as Medicaid and Medicare fail to address the problem of obesity. Moreover, the authors have suggested that a difference in wages in which obese people are paying less will help th em to take necessary measures regarding health. This article is important to this annotated bibliography as it addresses the concept of pooled insurance in which obese people benefit unfairly from premiums paid by normal individuals. Bauer, Brad. Higher Premiums for Obese Workers Growing. News and Sentinel, 20 November 2011. Web. 17 April 2012. Bauer is a consultant in insurance-related matters, whose articles on healthcare insurance essay his experience in the field of insurance. In this article, Bauer has highlighted that obese people benefit more from healthcare since they pay equal premiums with normal people. In this article, the author articulates that premiums are being internalized so that the obese individuals can bear the burden that results from costs of catering for their health

Event Risk management (Summer Olympics in Brazil) Assignment

Event Risk management (Summer Olympics in Brazil) - Assignment ExampleMoreover, Al-Qaeda continues its underground operations. In the meantime, it is hard to know where these groups bequeath hit next. Brazil is one of the countries with the highest number of Christian. Majority of the local population are Catholics. Terrorist groups have been using the religion aspect to try and widen the infract between the Christians and Muslim. Olympics attract people from different parts of the world. These are people who emanates from different cultural and religious backgrounds (Liotta & Miskel, 2012). This provides a platform for the terrorist group to stage an endeavour in order to drive a message to the whole word. The Olympics games are attended by high-level dignitaries who come from different parts of the world. Therefore, if the terrorists are sufficient to stage an attack in such games, they can bring the whole world into a standstill due to the number of people who are seeming to be affected. As a result, the organizing committee will be faced with a major problem of ensuring that security of all those who will attend this distinguished event is guaranteed.Rio de Janeiro is a city that has one of the largest populations of people living in slums. In favela, drug abuse is a common practice. These are areas that are so insecure. Olympics will bring a lot of tourists in the country. Many of these people are likely to spend their time in tourist destinations such as beaches. The residents in favela are likely to take up this opportunity to rob these tourists as majority of them believe that they will have carried with them a lot of wealth. Currently, the judicature is already strained having spent a lot of money to host the World cup. In addition, the security apparatus are strained by the sway of violence and robbery in different parts of Brazil. Therefore, the number that can be committed to secure the areas that are likely to be visited by the tourists is truly low. Therefore, problems of robbery, murder, rape, etc are likely to

What it takes to be #1 Essay Example | Topics and Well Written Essays - 250 words

What it takes to be 1 - Essay ExampleDetermination leads the individual towards advantage despite of the failures that he comes across. Every cloud has a silver lining and determination is the mechanism that keeps a persons morale high in finding a direction to it. A person must be determined to achieve and should not step back even under the hit circumstances.A person needs to strive with the determination and confidence he has. Plans do not fulfill until a person practically puts some efforts to advance them. Goals are achievable only when plans are exercised. Hardworking makes individuals way towards success. A hardworking person may distinguish himself from others by the way he acts under different circumstances. A person may attain a distinct position in any field by stress and achieving his goals. Competing with others for the reason of becoming the best in any field may lead to jealousy and selfishness. A person who is able to compete without letting these feelings stult ification anyone is the best. Morality and ethics should never be forgotten when dealing with situations where competition is high and determination is

Essay Questions Example | Topics and Well Written Essays - 1500 words

Questions - Essay ExampleConflict on both sides started when Jews started interfering in the Arabs religion as in the beginning the Israelis were few in population as compared with Arabs. Jews started breaking the promises with Arabs and problems overcame the situation. And now the solution has become an International Issue. Arab side is quite an strong in their perspective and makes it clear to the Israelis what they want of them. But Israeli side is not going to back up. Another issue is related to the Golan heights, Arabs want Israeli to compromise on the side but Israelis are not ready to leave the side as they want to make the borders strong for the Israel. Talking about the particular situation it is becoming critical day by day as all the Arabian countries are on one side supporting the Arab community living in Palestine. If we focus on the solution then Israelis should put an ear to the Arab community and fulfill their promises.2. Articulate the origins and main motives fo r United States involvement in the region. Specifically, what are American interests in the region? Was the United States correct for acquiring involved? Have we made any specific mistakes?United States is continuously supporting the Jews in the Arab-Israeli issue as in 1948 Jews were known to have a modern nation US are supporting them after the modern Jews community came into being. Throughout the history of Israeli and Arab war depicts the friendly behavior of US towards Jews. US is basically trying to have a region stability in the particular region. Middle-east is like a golden bird which everyone tries to catch and hold. Israelis are continuously expanding their territories in the desert regions and Arab sides, so US is supporting modern Jews and helping them to continue with it as they gain with their political concerns. If we abjure the history of all the wars Israel has fought it has resulted in their procurement of more land as a result and so they have grown year after

Drug use laws Essay Example | Topics and Well Written Essays - 750 words

Drug use laws - Essay ExampleAt the same time, the above-mentioned initiative does non touch upon workplace as well as the issue of drug testing, which means employers have an absolute freedom to test their employees, and they choose to use this sort break through (Turner, 2014). Many of the employers decide to test their employees for marijuana and other drugs use for it is what is stated in their legally adopted policies. The main reason why they should do it is that much(prenominal) drug tests guarantee that employees are able to do their work properly and are not impaired while being at their work place. In addition to this, they should continue testing to identify those who abuse drugs, are not able to perform established tasks properly and, consequently, threaten the quality of work of the correct company. What is more, as employers and business groups state, testing for marijuana and other drugs cigaret help create a galoshr workplace for in many cases safety at a workp lace depends on people who are present there (Healy, 2014). In case an emergency situation takes place, there is no guarantee that one who abuses drugs can handle it. Finally, employers should continue to test for marijuana, despite it being legal in order not only to save employees but to be on the safe side when it comes to their businesses. In accordance with Raabe of the Denver Post (2014), there seems to be a movement toward more testing. A lot of people are freaked out about the prospects of employees legal marijuana use. In this regards, it is worth mentioning that the number.

Reason for Returning to School Essay Example for Free

Reason for Returning to School EssayThe reason of why I decided to go back to school and obtain my Bachelor mark has never been anything out of the ordinary. In todays society, I get many working adults pursuing their degrees to obtain security and self-fulfillment. While others are looking for the onward motion in consecrate and position in their current or new job. There are even those who need to gain more confidence in their skills to do a good job for their company and they feel that by getting a degree, they can achieve this goal. All of them pertain to me. Especially to todays current economy, I strongly feel that at that place is a great advantage to having a degree versus to not having one when it comes to searching for a job.More and more from from each one one year, I see new programs for education that are designed for working adults. If there were no real demand for these programs, I believe they would not exist. tho that demand is real. There is a larger co mpetitive environment in the work force now then there was a few eld ago. With many new and fresh graduates coming out of college, I feel the pressure to increase my credentials to be able to compete. Even though I declare built my come across through years of on the job education, I feel that by obtaining a graduate or even undergraduate degree is the only track to secure my position against the growing population of new graduates. I believe that you must continue updating your skills to keep up with this very competitive market.Then, there are those current working adults who are already established in their field, but would like to find a way to increase their potential of getting a raise or promotion. By obtaining a degree, this can show the managers how much value of an employee you are to the company. To have the qualifications and experience can give you a better success rate of getting the raise or promotion that you would ask for. Its a way of selling yourself and your worth. With a degree, you just are more armed to the task of requesting for an advancement. Once I have obtained my degree, I can then see myself seriously requesting for an advance of my pay and position from my manager.Most importantly is the ability to feel confident in doing your job and tohave that credential to show people. There were many projects that I have been involved in that required myself to learn new skills. One example was learning how to program in Visual Basic 6 to create an porthole GUI for one of our robot systems. Another accomplishment that I achieved was generating a database for system files used by our integration department. In almost each project, there were other managers involved besides my own manager. And each one had their doubts in my ability to succeed in the project. I have yet to fail, but each time a new project is started, these doubts from these managers come along with them. Even though I have five-years of experience in my field, I can see that it is harder to prove your ability in your skills with out a four-year degree. It is also much harder to have the confidence in yourself when there are others that lack that confidence in you. That is why I can see by obtaining a degree can benefit me in many ways besides security and advancement in pay and position.There are times that I try to imagine how different it would be one I have earned my degree. And each time all I can imagine are anything but positive results. Sure, there are concerns and sacrifices that I would need to make down the road. capitulate like time. Time with my family and time for myself. But what is a couple of years of sacrifice compared to a lifetime of advancement? I once read an clause about a successful businessman and how he achieved his goals by following one philosophy he recited to himself everyday. He believed the reward in terms of triumph is directly proportional to the sacrifice that each one makes. Great philosophy. And I try to live i t everyday.

Adapting Communication for Age of Pupils Essay Example for Free

Adapting Communication for Age of Pupils EssayWhen regulateing with children each age group requires a divers(prenominal) level of support and also a top hat modal value to fleet, communication doesnt just change on the age of the child precisely also the child themselves. When working with children in the foundation full stop F-1 it is countenance to speak to children n there level whenever possible this helps the child to feel more comfortable as they acceptnt got somewhatone noble-minded over them, also for the with child(p) it helps them to hear the child correctly as younger children are likely to not be as loudly mouth and whitethorn lack in confidence. Also another non verbal communication in this age is to use lots of facial expression as children bequeath pick up the message of a word or what context it is basalt in by facial expression as well as bank note of voice. Younger children also benefit from the use of actions to go with words such as having a hired hand action for hello waving etc. this bugger offs linguistic communication more remember able to them and easier for them to use.The verbal communication for this age needs to be simple, employ words which the child will understand both the meaning of the word and the context it is meant in for example clear instructions are helpful such as go and shoot your coats on, its cold today, they need to be done up, and then store up please a opposed to coats on the children will not know to do up or line up. Clear pace of voice I also needed and children quickly respond to this if a member of staff has a calm happy vestige of voice and changes to a stern tone the bookmans are likely to recognise she is upset about something as her tone of voice has dramatically changed. Where as if a member of staff always had a flat tone of voice which doesnt change children are likely to be less aware or able to pick up on the contexts things are meant as they are unable to relate to the changing of tone.See moreMark Twains Humorous ridicule in Running for Governor EssayIn KS-1 disciples have much better language skills and can use more complex words, Verbally I can use more complex words such as time words, and more complex description words when communicating with them light liquid body substance is also appropriate as they will be able to understand it. In KS-1 pupils are likely to find it a little unnerving If I were to always speak to them on their level as they are older and may see this as been spoken to like a baby, however shopping center contact is up to now important when speaking to them. Hand actions will no longer be needed at this stage, also facial expression is still important but neednt be as exadrated. As children get older depending on their development they are likely to be able to communicate on a more adult level, exploring language and understanding its context and meaning, using humour and asking questions if unsure of how something i s meant. The context of the communication.How I communicate with the CYPs in the settiing will be adapted also to the context in which I am palavering for example when in the classroom working with a pupil on a task I will speak in a calm relaxed tone of voice, encouraging them while they do the task, if a pupil had been struggling I may change my tone of voice to a more enthusiastic pitch recognising their achievements. When in a classroom and a pupil might talk whilst the teacher is talking either to myself or another pupil usually saying their name in a stern tone and unsmiling face is enough to get them to correct their behaviour. Whilst in the playground speaking to a pupil on a social subject I can relax use light humour, be interested in what they are saying without asking inappropriate questions. I can use hand gestures and have a more relaxed pose. Communication differences.Pupils depending on their individual needs, preferences may need different communication from their peers for example is a pupil is quiet unsure and quietly spoken they may feel more comfortable with the adult to speaking to them in a calm quiet manner whereas a adult being load and confident may make them feel very nervous etc.Pupils who have SEN. may need communication to be different to suit their needs for example if they have additional learning needs they may have difficulty understanding language as well as there peers and need simple language with actions and facial expressions to help them. Pupils with sight difficulties may need more physical communication such as tether around the room by hand or being allowed to explore activitys by touch. Pupils with a hearing difficulties may benefit from visual aids around the classroom such as school rules such as no running. They may also need adults to repeat things to them if they are unsure and also for adults to always face them when talking to them to enable them to lip read, and speak in a clear load voice.TDA 3.1( 2.3)Th e differences between communicating with adults, children and young people. The way I communicate with adults and pupils varies depending on the context, however in a professional situation a lot of the communication is the same such as using a calm happy tone of voice, good eye contact and open body language. Some things which are different which may be appropriate for a child but not for a adult such as using a stern tone of voice to discipline a child, wouldnt be suitable for use on a adult as they are adults and this would cause conflict as it isnt my place to get them to correct their behaviour, Adults dont need me to speak to them on their level although in some situations this may be useful for example in a noisy pace to bend d declare to talk to another adult who is seated.Depending on the age of the child humour used may not be appropriate although as with children as any humour used is likely to be hear by children it will remain light and clear so no one misunderstands it s context and also humour must never hurt someone elses feelings. Hand actions and exadirated facial expressions arent needed with adults as they might be benifitual to communicating with children. How to adapt my communication with adults to meet adults individual communication needs. Adults in spite of appearance the setting like children too will have their own needs, preferences when communicating Also their communication preferences may change depending on the situation/ environment they are in for example if a member of staff is out of doors in a busy playground supervising, they have to supervise the pupils so are unlikely to maintain full eye contact which in some situations may be seen as having bad communication however in this situation the child is paramount and they are putting the childs preventative first.Also in a noisy environment they are likely to need me to speak louder and clearly. In a situation where the member of staff may be doing some written work I will approach them quietly so not to disturb them as the written word may be important. Adults may also have a disability or need such as a hearing impairment which will mean I will need to make sure my face is visible when talking to them so that they can lip read, also I would never talk to them across the room but make sure I am stood in front of them when communicating with them, I will also speak in a clear load voice.Managing disagreements with CYP.If I were to become in a situation where myself and a child came into a disagreement I would firstly make sure the child has understood something I said probably by repeating myself and use simpler words. It may be that I may have interpret the meaning of something a child said so to confirm I will ask questions to make sure I am clear on the context they meant It in. It may be a achedemic disagreement for example a child puting me they have already read a certain book, I would refer to their home/ school book to check as all books ch ildren read are written down. Most disagreements via myself and a child can advantageously be resolved either by clarifying meaning, they might not have meant what they said in that manner , or if its about their school work I can check with the teacher or through any written records the school has that are relevant.In my setting I will have to maintain professional communication even if I disagree or experience any conflict with another adult. I would keep this unobvious to the pupils within the room instead dealing with the issue outside of the classroom at a appropriate time i.e. in the staffroom at a designated break time. I feel that in most instances I would be able to solve the issue with a verbal open conversation with the other adult explaining to them what I am unhappy about and why. However if the incidence was serious where the other member of staff showed a misconduct of practise i.e. racism poor wellness and safety etc. I may feel it appropriate to consult the query teacher of what has happen/what I have witnessed. I will end from criticizing the member of staff myself. In a more serious event I may be asked to write down what I have encountered if the head teacher needs to seek advice take the incident to the school governors or local authority.TDA 3.1 (3.2)An explanation of the importance of reassuring CYP and adults of the confidentiality of shared information and the limits of this. As small-arm of safeguarding I in some cases am required to break any confidentiality if the information may mean a child is in potential malign or at risk from harm. Any disclosures from children concerning adults both within and outside of the school setting have to be reported to help risk to be assessed and prevented. In the case of adults it may be they a adult has concerns over another adults practise maybe due to a action taken by the adult , their mental health at a certain time or something a child has informed them off.When hearing any concerning in formation I will always firstly reassure the information giver that they have done the correct thing, I will them tell them that I cannot keep it to myself but will have to tell a appropriate person however it wont be told to anyone just the people who need to know. It is important that I tell them this so they dont think of me a misusing their trust, or doing something to upset them, they need to know that the childrens safety comes first and any information that is passed on is done so only to protect them and only the relevant people will be told about it.

Protestants funeral customs Essay Example for Free

Protestants funeral customs EssayA Protestant is a member of any of the several(prenominal) church denominations that denied the universal authority of the Pope and supporting the reformation principles which believed in justification by faith, universal priesthood of believers, and the supremacy of the bible as the basic and the guidelines for the Christian journey in life. They emerge around 16th century and strongly support evangelism. All these be in opposition to the Roman Catholics doctrine. Protestant funerals bear away discordent forms. Some believe in the act of burial while some believe in cremation. Family involvements, denomination, circumstances surrounding such death are factors affecting the form of funeral that the family will embark upon. Most times the whole process is design by the pastors in conjunction with the family. Most protestant clergy slangt follow a particular book of worship during the funeral. The Corpse is usually prepared before the final even t. This serves as a mark of race from life to death and the mode of preparing a corpse by protestant is usually by embalmment. After embalming the corpse, the array and the body are usually washed. The clothes worn on the corpse has no restriction on the type or the shape.The time and removal of the deceased varies, depending on the family and the day of removal is non also restricted by the church. The clergy must be notified as soon as possible because courtesy mandated the quick notification. The role of the clergyman is very in important in the final passage and burial. The functions of the clergy are to visit the family, friends so as to discuss with them and also gather more information about the deceased. The externalize and the request of the family in regards to what they want and how they want the funerals to be done must be discussed during such clergy visits.Casket is anformer(a) important aspect, this is because what each family want differ and theres no restriction on the type. The caskets can either be open or unlikeable and most times it is usually closed before the concluding aspect of the funeral. When the deceased is placed in the casket there are some protestant that allows visit to sides of the casket by the friends and other family members to pay a last respect to the deceased. Among the respects include the sending of gifts and flowers to indicate their feeling towards the deceased.The sermon and the final funerals either in the church or other place as required by the family usually involve preaching of the sermon that focus mainly on the meaning of death and Christian view of resurrection. The message can also talk about the life, achievement and lessons from the deceased. The sermon can then be followed by prayers and songs before the burial or cremation. The funeral cortege usually also depend on the family but most cortege is as follows, escort, followed by the clergy, then the casket bearers, casket coach, family of deceased a nd in conclusion the friends.The final aspect is the Committal service and it is also determine by most family or the clergy. The order of services is as follows, procession to the graveyard, placement of the caskets in the grave by the bearers and the use of sand by the clergy and the children, lastly the benediction and dismissal. Cremation is an act of burning the corpse of the deceased and it is usually carried out by the Greeks and the roman letters in an open pyre. Protestant with the belief that God can resurrect easily a bowl of ashes support cremation but their participation involve the building of modern crematoriums.

Human rights in the Middle East

gentle rights in the Middle EastHuman rights, an integral part of global development, is still a dilemma that virtually every region in the world faces. Within the Middle East, umteen countries have sympathetic rights violations ranging from honor killings to child patience. With the long road of military man rights progress, and progressive thinking, it is hard to imagine any in adult malee human rights violations today. However, everyday, innocent peoples human rights are violated throughout the world. Even with the almost equal discourse of women and men in the western world, many other countries are subjecting their women to unfair and very brutal treatment and customs. In some countries, children are abducted and threatened with finis until they submit themselves and become child soldiers. Following the Cold War, democratic ways, emerging markets, and human rights development seemed to emerge from different parts of the Middle East. The important irresolution to addres s is why some countries in the region where able to respect the concept of human rights, while many find it difficult to establish. Do they moreover not want to address the situation of human rights? Or maybe the countries religious observance conflicts with that of the Universal Declaration of Human Rights? Surely, most of these countries share the identical religious dogmas and perhaps some are more conservative than others, but addressing each countries inability to accept the issues pertaining to their human rights violations is very important to understand. To completely receipt this situation, we must analyze certain case studies of diverse Middle Eastern countries, such as Pakistan, Saudi-Arabian Arabia, and Jordan.P A K I S T A NSince its creation as a Muslim country in 1947, Pakistan has gone through a chaotic course of make and establishing its own country. The delay in creating a parliamentary democracy in a national setting has been hindered by the multi ethnic gr oups, disagreeing elite, and the overall influences from other countries. In Pakistan, the civilian rulers have often relied on the military to preserve their power. Since the creation of Pakistan, the martial law has been called into effect three times. The military considers its authority of Pakistani governance as imperative to protect the territorial integrity of Pakistan with the various ethnic, linguistic, and regional diversity. In 1977, when General Zia ul-Haq took power, he used Islam to eliminate democratic elections and constitutional liberties. He also utilized Islam to legitimize his own control. Zia instituted a concept of Islamization that shifted the laws from a more secular tradition to an Islamic one. This abolished the value of Pakistani institutions, particularly their dodging of justice. Zias attempts to create an alliance with Muslim clerics in Pakistan, he offered them positions as judges. This allowed people with no previous legal qualifications in the seat s of judges. This decision and change dishonored the reliability of the Pakistani judicature and also tied its power directly to the farming and Zia. (Mustafa pg 168-84)Cultural and religious developments such as traditional Islamic influences and the fixed enforcement of sharia law, have negatively affected the countrys human rights situation. The prospects for the improvement of human rights in Pakistan are unwelcoming, although the country is ranked, according to the comparative survey of freedom worldwide, as being partly free. (Malik 117-28) Death from torture while in police custody is very common in Pakistan. Indistinct custody without any charges, that sometimes add up to one year, is not unusual. Speaking out against the regime is silenced, particularly on matters relating to the military and religion. Forced or child labor is everyday in rural areas, and the presidency appears incapable of recognizing and preventing it. After the threat of sanction by sporting good s manufacturers and labor organizations, Pakistani authorities have investigated child labor in the soccer ball industry. Ethnic and religious discrimination are rampant. The different minority groups in Pakistan that are continually targeted are Baluchis, Pathans, Ahmediyans, Christians, Shiite Muslims, and Hindus. The Federal Sharia Court has prescribed the death penalty for insulting the Prophet Mohammad.Traditional and religious groups block political and legal equality for Pakistani women. An all-Pakistan Working Women conventionality in Karachi uttered concerns over social attitudes towards women. The convention called for an end to abuse of property rights, inheritance, and social traditions. (Khan 181) Womens rights, however, are restricted in varying degrees in Pakistan. The underclass(prenominal) womens rights condition can often be attributed to actual underdevelopment, low female literacy rates, and harsh local traditions in the case of Pakistan, and to patriarchy, and to strict social codes. (Nizamani 317) While Pakistan has sanctioned the International Covenant on Civil and Political Rights and the International Covenant on Economic, Social, and Cultural Rights, Pakistan have thus far refused to ratify those agreements (Malik 2007 117-28) More than half(prenominal) of Middle Eastern and North African countries have ratified the same covenants. Pakistan has ratified the Convention on the Elimination of on the whole Forms of Discrimination against Women. With the drawion of Saudi Arabia, which is not a party to any human rights instruments, all Muslim countries are a party to one or more of those instruments. Although the ratification of these human rights instruments is no evidence of palpable improvement of fundamental rights, becoming party to such treaties has at least made their governments vulnerable to international criticism in cases of grotesque violations of global standards. It should be noted, however, that effective enforcement of human rights instruments remains almost entirely within these countries purview. (Whaites 2005 229-54)The most active and vocal human rights monitoring groups, the Human Rights Commission of Pakistan (HRCP) and the Bonded Labor Liberation Front (BLLF), have been instrumental in promoting legislation which bans the bonded labor system. (S.V.R 2005 135-36)S A U D I A R A B I ASaudi Arabia is a monarchy without elected representative institutions or political parties. The Government has declared the Islamic holy book the Koran and the Sunna (tradition) of the Prophet Muhammad to be the countrys Constitution. The Government bases its legitimacy on governance according to the precepts of a rigorously conservative form of Islam. uncomplete the Government nor the society in general accepts the concept of separation of religion and state. The Government prohibits the establishment of political parties and suppresses opposition views. In 1992 King Fahd appointed a Consultative Council, or Majlis Ash-Shura, and similar provincial assemblies. The Majlis, a strictly advisory body, began holding sessions in 1993 and was expanded first in 1997 and again in May. The judiciary is subject to influence by the executive branch and members of the royal family.The Governments human rights record remained poor. Citizens have neither the right nor the legal means to change their government. security department forces keep to abuse restrictees and prisoners, arbitrarily arrest and detain persons, and hold them in incommunicado detention. In addition thither were allegations that security forces committed torture. The Mutawwain continued to intimidate, abuse, and detain citizens and foreigners. Most trials are closed, and defendants usually appear before judges without legal counsel. The Government infringes on citizens privacy rights. The government prohibits or restricts freedom of speech, the press, assembly, association, religion, and movement. However, the Government continue d to tolerate a wider range of debate and criticism in the press concerning domestic issues. Other continuing problems included discrimination and violence against women, discrimination against ethnic and religious minorities, and strict limitations on worker rights.The two declarations have inflamed on the Saudi constitution such article 26 and below, the state protects human rights in accordance with the Islamic (Shariah), the state guarantees the rights of the citizen and his family in cases of emergency, illness and disability, and in old age it supports the system of social security and encourages institutions and individuals to contribute in acts of charity. The state provides security for all its citizens and all residents within its territory and no one shall be arrested, imprisoned, or have their actions restricted except in cases specified by statutes, the home is sacrosanct and shall not be entered without the permission of the owner or be searched except in cases specifi ed by statutes, penalties shall be personal and there shall be no crime or penalty except in accordance with the (Shariah) or organizational law. There shall be no punishment except for acts committed subsequent to the coming into force of the organizational law, information, usualation, all other media shall employ courteous language and the states regulations, and they shall contribute to the education of the nation and the encouragement of its unity. All acts that foster sedition or division, harm the states security and its public relations, or detract from mans dignity and rights shall be prohibited. The statutes shall define all that.Nevertheless, this is only the theory, what about the creation? Well Saudi Arabia is one of a number of countries where courts continue to impose corporal punishment, including amputations of hands and feet for robbery, and lashings for lesser crimes such as sexual divagation and drunkenness. The number of lashes is not clearly prescribed by la w and is varied according to the discretion of judges. Saudi Arabia also still engages in capital punishment, including public executions by beheading. Some are also executed in private by shooting. There have also been allegations that stoning and crucifixion are carried out.Recently, in 2003, the case of Abd al-Karim Marai al-Naqshabandi, who was executed after being convicted of practicing witchcraft against his employer. The organization concluded that the Saudi legal system fails to provide minimum receivable process guarantees and offers myriad opportunities for well-connected individuals to manipulate the system to their advantage.By western standards Saudi women face severe discrimination in many aspects of their lives, including the family, education, employment, and the justice system. Women are not allowed to drive or ride bicycles on public roads. Religious police enforce a modest code of dress. Also it is illegal for Saudi women to go out, meet with men. If these laws are broken they are punishable by death.Freedom of speech and the press are restricted to forbid criticism of the government or endorsement of un-Islamic values. The government officially bans satellite television, but the rule is generally ignored. Trade unions and political organizations are banned. Public demonstrations are forbidden.Saudi Arabia forbids missioner work by any religion other than Islam. Officially all religions other than Islam are banned and churches are not allowed. Unofficially the government acknowledges that many of the foreign workers are Christian and on Aramco civilian compounds, foreign Christians are generally allowed to worship in private homes or even hold serve at local schools provided that it is not spoken of in public. This is a degree of unofficial tolerance that is not given to Judaism, or Atheism.Freedom of religion does not exist, Islam is the official religion, and all citizens must be Muslims. The government prohibits the public practice of other religions. Foreigners must conform to local practices in public. Conservative dress is expected, especially for women who travel to rural areas. Shops and restaurants close five times a day for prayer, and public displays of foreign religious or political symbols is not be tolerated. During Ramadan eating, drinking, or smoking in public during daylight hours is prohibited. Foreign schools are often required to teach a yearly introductory segment on Islam.At October 27, 2005, a death sentence of Ahmad al-Dammam, an Egyptian boy resident in Dammam, who was convicted for a crime committed when he was thirteen years old, a Saudi court sentenced him to death in July 2005 for the April 2004 murder when he was thirteen years old of his neighbor, three-year-old Wala Adil Abd al-Badi, also an Egyptian citizen, in Dammam, Saudi Arabia.

Service Quality Dimensions That Affect Customer Satisfaction Commerce Essay

proceeds lumber Dimensions That Affect guest Satisfaction Commerce EssayThe objective of this chapter is to formulate the interrogation headway and develop the conceptual framework for the study. A detailed overview of how the inquiry was conducted, the cognitive processalisation of the variables, hypothesis formulation and the research orderology utilize which covers data collection methods used, essay strikeion and method used for data analysis ar discussed.3.2 Research QuestionBased on the review of literature and the research problem, the following question has been formulated in order to determine the human human kin that exists between the various places of client expectation and the aid fiber by the damages companies for tug redress policy holders. It is key to understand this relationship as it would enable the companies in the restitution sector to improve their profit graphic symbol and to match and to exceed client expectations and create a knowle dge launch in order to stay ahead in the market.The following research questions were derived from the research problem and the review of the literature.What are the serve well Quality Dimensions that affect customer comfort in the tug indemnification policy industry in Sri Lanka?What is the extent to which customers are satisfied with the go real from the force back indemnity Industry?What are the gaps between customer dish Quality and Customer Satisfaction of Motor redress policy holders?3.3 Conceptual cloth receipts Quality DimensionsDependant VariableIndependent VariablesSource Developed by the Researcher3.3.1 Rationalization of the conceptual frameworkConceptual framework was replicated base on Zeithaml, Parasuraman pick (1991), to test this study in the Motor Insurance Industry in Sri Lanka.On the detailed literature review, the research identified 5 factors that dissemble harbor deli very(prenominal) to customer of Motor Insurance redevelopments. These a tomic number 23 attend quality propertys of SERVQUAL Model by Parasuraman and Berry et el (1985), begin been derived as independent variables. These variables buy the farm under divine function providers Perspective in the conceptual framework. The dependent variable was identified as Customer satisfaction.The gaps in quality of service will be identified by utilise these five holdings. This is the gap between the Customers expectation and experience of the Motor Insurance service delivery, which will subsequently attain an impact on customer satisfaction.Rust Oliver (1994) and the Nordic Model (Gronoos, 1992) too emphasizes the importance of meaning of the gap between expectations and the experience in service industry. Hence all(a) these have been included in the conceptual framework.3.3.2 Definitions for VariablesTangibles Modern Equipment and Technology, Visually appealing physical facilities neat appearing employees and agents, visually appealing materials associated with services. Appearance of physical facilities, equipment military group and talk material (Parasurman et.al,1998 and 1990).Reliability Keeping promises when promises to do something by a certain time , laissez passering products and services of utmost quality, issuing contracts with clear, transparent and non double terms, settling customers claims with no unnecessary delays, ,showing sincere interest when solving customers problems, offering services right the first time without unnecessarily discomforting customers, providing services at bottom the condition contract time limits, issuing error free bills, statements, receipts, contracts, claims and other documents. Ability to perform the promised service dependably and accurately (Parasurman et.al,1998 and 1990).Responsiveness telling customers exactly when the services will be performed, doing their best to give prompt service to customers, always willing to help customers, never being too busy to respond to customers requests . unbidden to help customer and provide prompt service (Parasurman et.al,1998 and 1990). effrontery Customers feeling safe in their transactions, behavior instilling confidence in customers, being consistently courteous with customers, having employees and agents with the necessary knowledge to give professional services to customers. Knowledge and courtesy of employees and their ability to film trust and confidence (Competence, courtesy, creditability and security of the service), (Parasurman et.al,1998 and 1990).Empathy Giving customers some unity services, operating hours convenient to all customers, giving customers personal attention, having the customers best interest at heart, understanding the specific needs of customers. Caring, individualized attention the firm provides its customers (Access to organizations representatives, communication and understanding the customer), (Parasurman et.al,1998 and 1990).As presented in the above conceptual model, the independ ent variable of dimensions of service quality will be studied. Price is also a relevant variable. However, the focus of this study is on service quality attributes and therefore is not within the scope of this study.Theoretical research has presented several different service quality definitions. However, Parasuraman et al. (1985) definition of service quality, which has been used in m whatever industry studies before, was adopted. Service quality is defined as the degree of discrepancy between customers normative expectations for the service and their perceptions of the service performance. The SERVQUAL model developed by Parasuraman et al.(1998), is therefore used for this study.Hypotheses FormulationHypothesis is a testable speculative statement delineating the relations between all the elements of a theory (Page Meyer, 2000).The development of hypothesis was categorized into two sections based on insurance companies customers. Accordingly five hypotheses were developed. The so urce for all hypothesis development was based on the conceptual framework. Furthermore, the hypotheses based on insurance companies were primarily related to the importance of from each one expectation. The hypotheses developed for customers were based on the service quality of obtaining Motor insurance policies. When developing hypothesis, Literature review under section 2.18, according to the study carried out in Greece and Kenya by Rand, (2006), it was proved that there is a relationship between service quality dimensions and expected and experienced service quality by the customers in the insurance industry.3.5 Hypothesis Rationalization anticipate Experienced Service Quality in relation to Reliability dimension in motor insuranceAccording to Parasuraman et al (1985) Reliability dimension measures the ability to perform the promised service dependably and accurately. As per the research carried out by Rand (2006) , it says that the Reliability has a huge impact on the service quality in service industry. specially in a industry like Motor insurance it has a huge effect. Consumers satisfaction choice of service provider and service quality military rank are influenced by the expectations of the consumer, (Trinh et al.2000).As mentioned above in the research carried out in Kenyan Insurance industry by Rand (2006), it is noted that most of the investigators (Rand, 2006 Trinh, 2000) have identified that Reliable service always has a positive impact on the service quality provided by the company. in that respectfore it is worthy to investigate the relationship among judge Experienced Service Quality in relation to Reliability dimension in motor insurance. It could be hypothesized that,H 1 0 There is no relationship between Expected Experienced Service Quality in relation to Reliability dimension in motor insuranceH 1 There is a relationship between Expected Experienced Service Quality in relation to Reliability dimension in motor insuranceExpected Experienced Service Quality in relation to Responsiveness dimension in motor insuranceThe Dimension Responsiveness explains near willingness to help customers and provide prompt service. Responsiveness factor significantly has a positive effect on Customer satisfaction.Quality service provision, customer satisfaction and customer loyalty has recently been emerging as important parameters for both researchers and practitioners in turkey. This has been proved through a research carried by Yale University in turkey (2009) on Service Quality in healthcare. This research was also based on the service quality. To provide superior service quality responsiveness is a very important factor since service providers should always willing to help customers. Especially in an industry such as insurance it is a very decisive factor since the customer is expecting a prompt action for their problems. So responsiveness factor effectively contributes to reduce the gaps between the Expected Experienc ed Service quality by the motor insurance policy holders. Therefore it is worthy to aim the relationship between the Expected Experienced Service Quality in relation to Responsiveness dimension in motor insurance. So it could be hypothesized that,H 2 0 There is no relationship between Expected Experienced Service Quality in relation to Responsiveness dimension in motor insuranceH 2 There is a relationship between Expected Experienced Service Quality in relation to Responsiveness dimension in motor insuranceExpected Experienced Service Quality in relation to Assurance dimension in motor insuranceAssurance dimension is all about, the knowledge, competence, and courtesy of service employees and their ability to convey trust and confidence. Ducker (1991) defines service quality as What the customer presents out and is willing to pay for rather than what the supplier (of the service) puts in? Hence, service quality is often conceptualized as the comparison of service expectations with actual performance perception (Bloemer, Ruyter et al. 1999 Kara, Lonial et al. 2007). Service science literature often relies on SERVUQAL as an instrument to measure quality of service provided. SERVQUAL case was developed based on a marketing perspective with the support of the Marketing Science Institute (Parasuraman, Zeithaml et al. 1986). It is very important to keep the effrontery on the agreement made the company to their customers. Specially in the insurance industry, it is crucial factor to offer the assurance of the services provided. Therefore it is worthy to identify the relationship between the Expected Experienced Service Quality in relation to Assurance dimension in motor insurance. So it could be hypothesized that,H 3 0 There is no relationship between Expected Experienced Service Quality in relation to Assurance dimension in motor insuranceH 3 There is a relationship between Expected Experienced Service Quality in relation to Assurance dimension in motor insuranceExpected Experienced Service Quality in relation to Empathy dimension in motor insuranceEmpathy dimension is about caring individualized attention provided to customers. According to the expectancy disconfirmation model, customers satisfaction is a function between his/her service performance perception and expectation (Pizam and Ellis, 1999), and illustrated as Satisfaction=f (Perception-Expectation). It is very important to offer individual attention to the customers specially in the service industry. Trustworthiness is one of the critical factors in any industry for the customers. Empathy factor defines that. Keeping the customer complaints and criticisms is very important in the motor insurance industry as the competition is very high. If the organization looses one policyholder that may affect the organization immensely. Therefore it is worthy to identify the relationship between the Expected Experienced Service Quality in relation to Empathy dimension in motor insu rance. So it could be hypothesized that,H 4 0 There is no relationship between Expected Experienced Service Quality in relation to Empathy dimension in motor insuranceH 4 There is a relationship between Expected Experienced Service Quality in relation to Empathy dimension in motor insuranceExpected Experienced Service Quality in relation to tangibility dimension in motor insuranceTangibility is all about appearance of physical facilities, equipment, ambience, personnel and communication materials. The rewards to firms that establish a loyal customer base have been well documented (Armstrong and Symonds, 1991 Heskett et al. 1994 Reichheld amd Sesser, 1990). In general, increased loyalty leads to lower cost of servicing the firms customers, reduced marketing expenditure, increased business from the existing customer base and greater profits. The internal appearance and the facilities is also affecting the service quality. It in turn helps the company to retain their customer and reduce the unnecessary cost such as saving costs. Therefore it is worthy to identify the relationship between the Expected Experienced Service Quality in relation to Tangibility dimension in motor insurance. So it could be hypothesized that,H 5 0 There is no relationship between Expected Experienced Service Quality in relation to Tangibility dimension in motor insuranceH 5 There is a relationship between Expected Experienced Service Quality in relation to Tangibility dimension in motor insurance3.6 OperationalizationBased on the SERVQUAL graduated table and using five service quality dimensions.ConceptsVariableIndicatorMeasureReliabilityPrice/PremiumReasonable Premium ratesIn order to measure out customer expectation and experience , a 5 shew scale was used.To measure customer perception the rating scale , for 1 Not important and 5 Very Important .And to measure customer experience the rating scale, for 1 Not Experienced at all , to 5 Experienced at a high level harvest-tim e RangeRange of products offered, to suit individual requirementsPhysical AccessAvailability and convenience of facilities and branch networkElectronic entrancewayAvailability of Telephone and online facilitiesService delivery take aim of service as expected/promisedResponsivenessWaiting timeAverage time taken to butt on a claim after an accidentIn order to obtain data on average time spent with the Insurance providing company to get an service rating scale from 1 to 5 was used . for 1 Not Experienced at all , to 5 Experienced at a high level .In order to evaluate customer expectation and experience , a 5 point likert scale was used.Level of responsiveness of the Insurance staffTime taken to respond to an issueAssuranceStabilityThe guarantee of safety when making a claimIn order to evaluate customer expectation and experience, a 5 point likert scale was used.Safety of the investmentMaking the actual costConvenience to the holderConfidentialityMaintenance of confidentialityProduct KnowledgeThe knowledge of the product/features by the staff membersEmpathyBenefitsSpecial benefits and features for the customerIn order to evaluate customer expectation and experience, a 5 point likert scale was used.AttentionPersonal attention to customers and recognizing regular customersCaringHelping customers in a pleasant and caring mannerApproachabilityEasy to cost staff membersTangiblesEnvironmentPleasant ambiance inside the companyIn order to evaluate customer expectation and experience, a 5 point likert scale was used.FacilitiesFacilities provided to the policy holdersParkingAvailability of capable parking at the Insurance companyNumber of repair centers in Sri LankaDirectional signs and informationAvailability of adequate instructions and directions of counters and procedures and easy directions when filling forma and other documentsAppearance of Staff membersStaff members are dresses appropriatelyLayoutConvenient layout of the company interiorCustomer SatisfactionLevel SatisfactionLevel of satisfaction of the insurance company in relation to each service quality dimensionA 5 point likert scale was used to measure the likelihood of these indicators ranging from Very Likely to Highly Unlikely.In Order to measure the time length of the relationship the respondent has with the Insurance provider , 5 time slots were presented where by the respondent could select his/her most relevant time slot.Study was carried out to ascertain the validity and Reliability of the Questionnaire. This was done as the instrument to use collected data was not tested previously.3.7 Research MethodologyThe Research methodology is the way research is conducted. Research methodology refers to the theory of how research should be undertaken (Saunders, et al 2005).The first step of the study is to assess the service quality gaps in relation to the customer expectations and experience among five lead-in Insurance Companies which deals with Motor insurance in Sri Lanka and with each of the five SERVQUAL dimensions. This study helps to determine the average service quality gap score (between customers expectations and experience) for each service quality dimensions and how it affects the overall customer satisfaction. The second step each Insurance companys gap scores for each service quality dimensions.This is to examine the differences within each insurance company when providing services to the customers and to compare the differences of the overall satisfaction of customers in each insurance company. Stage three measured the level of satisfaction of the customers and the quarter stage examines the relationship between the expected and experienced service quality gaps by the customers for each dimensions. The final Stage integrates the data obtained from the five insurance companies and conclusions were wide-awake in accordance to the findings. Based on research problem, preliminary data was the main source of data used in this research. Consistent wit h the deductive research method, data collection through questionnaires has been a long proven method to collect valid and reliable data (Page Meyer, 2000). The deductive method refers to the use of a theory to generate prepositions or hypothesis that can be tested. Thus, the research method has been chosen for this study is based on deductive method.3.7.1 Method of information CollectionIn this study the primary data was collected through a self completion questionnaire from customers of the selected five Insurance companies. The study followed the Quantitative method to gather and analyze the data. The secondary data was collected from secondary source such Government publications (IBSL Annual piece 2010 Central Bank Annual Report 2010), bon ton Annual reports and from other publications.3.7.2 Selection of SampleFor the purpose of gathering data on customer expectation and customer experience, a total upshot of 250 questionnaires were distributed, from which a total of 224 v alid Reponses were received and selected for data analysis.Individuals within a sample are chosen by chance rather than by the researcher or by being self-selected (Page and Meyer, 2000). A simple random sampling technique was used for this study, so that each unit of the nation will have a cognize and equal chance of being selected.The sample was spread across Motor insurance policy holders of Five different Motor insurance providing companies in Sri Lanka. A brief description of selected five companies are given below,Aviva NDB Insurance PLCPLCAviva NDB Insurance PLCtook wing as a leading player within Sri Lankas insurance landscape in the late 1980s. Over the years, the Companys good governance practices, ethics and innovation have helped it to soar to new heights.The dynamism and creativity of the Aviva NDB Family has been the locomotive engine of its evolution into a superior entity in the insurance and financial services sector.The Company has recorded a Consolidated Revenu e of Rs. 7, 265 billion with an impressive offset rate of 23.7% over the previous year. The Revenue reported for the current year includes Rs. 171.2 million being the gross-up of tax withheld at source on Government Securities. Excluding this, the ingathering for 2010 stands at 20.8%.Union Assurance PLCUnion Assurance is a composite insurer transacting both Life and General business including personal insurance, in operation since 1987. A Public Quoted Company, UA entered the insurance arena at the time the private sector was permitted to set up in insurance, following the enactment of the Control of Insurance (Amendment) Act No. 42 of 1986. Committed to pursuing the highest standards of service and security, UA is backed by the corporate might of blue chip companies John Keells and Carson Cumberbatch.UAs reinsurers are founding leaders, chosen for their dependability and total security. In short, they are the best in the business. The companys paid up capital as at 31 December 2009 is Rs 250 million and net asset base, Rs 1.6 billion, also indicates the companys financial stability and strength, and places it firmly at the apex off private insurance service providers in Sri Lanka.Asian alliance Insurance PLCWithin a very short time period, Asian Alliance Insurance PLC has achieved what every company yearns for it has touched the hearts of its customers with outstanding levels of professionalism and service.Asian Alliance commenced operations in December 1999 with 50 employees. Today the company has grown from strength to strength to become one of Sri Lankas leading players in the insurance industry. The company caters to an ever-growing client base that consists of corporate and individual clients. The secret behind the Asian Alliance Insurance success story lies in its ability to offer tailor-made insurance solutions to its customers.Sri Lanka Insurance CooperationSri Lanka Insurance sens which was established in 1962 as a State Owned Corporation was c onverted to a throttle Liability Company for a brief period of 6 years and was re-instilled in the state sector on the 4th June 2011, further strengthening the Corporation as the strongest and the largest Insurer in the Country. Sri Lanka Insurance is now backed by government protection and service excellence on par with the best in the private sector. At present Sri Lanka Insurance has over 120 Branches Island with an unparalleled assets base under management of over Rs.64.8 billion with a Life blood of over Rs.39 billion and over one million policies in force.The Motor Insurance Department has branched off into unrelated areas such as stealth only, Fire Only, Fire and Theft, 3rd Party Fire and Theft and Act only once again, offering covers aimed at satisfying their clientele to a maximum.Ceylinco Insurance PLCFrom a solid and innovative start in 1939, Ceylinco Insurance Company Limited has faced numerous changes and challenges and has successfully weathered them all. Registered as Ceylinco Insurance Company Limited in 1987 and commenced business on the 14th of January 1988, in the spheres of Life and General Insurance, we have grown from strength to strength.Today, they have become the leading insurance company in Sri Lanka, with the largest network of branches and agents in the insurance industry. Their goals include becoming the leading provider of protection and financial security in Sri Lanka and in select international markets.3.7.3 Structure of the QuestionnairePart one of the questionnaire focuses on demographic features of the respondents. Part two focuses on the dimensions.Questions from 1.14 entail in Reliability dimension and thereafter, based on Operationalisation, 10 questions focus on Responsiveness dimension 16 questions represents the Assurance dimension and 9 questions on Empathy dimension. Final dimension which is Tangibility has 10 questions. separately dimension has 2 columns to rate expected and experienced using a likert scale of 1. 5, not important at all being No.1 and Very important being No.05.For the study, questionnaire was designed in accordance with the research objectives.The Questionnaire is based on the five SERVQUAL dimensions presented by Parasuraman et al (1985) and the Gap 5 which is also known as the Customer gap (the gap between customer expectation and experience) of the SERVQUAL mo del presented by Parasuraman et al (1985) , modified and tailored to specific service quality requirements of the Motor Insurance industry.Table 2 Structure of the QuestionnaireQuestionnaire VariablesMeasurement ItemsSection 1Personal detailsSection 2Measure Service quality perceptions of five insurance companies in general from individualsSection 3Measure Service Quality dimensions separately to find out Expected Experienced service quality by each customer.3.1 Reliability3.2 Responsiveness3.3- Assurance3.4 Empathy3.5 -Tangibility3.7.4 Method of Data AnalysisThe Data was collected through a Questionnaire. The study was carried out using descriptive statistics as well as Inferential Statistics. Under Inferential statistics an ANOVA analysis and paired sample two test were carried out.Descriptive Statistics Descriptive statisticsare used to describe the main features of a collection ofdataquantitatively.Inferential Statistics Inferential statistics are used to draw inferences about apopulationfrom asample.T-Test This test is used to compare the means of two samples (or treatments), even if they have different numbers of replicates.ANOVA test The Analysis Of Variance, popularly known as the ANOVA test, can be used in cases where there are more than two groups.The following methods have been used to analyze the data obtained from the study.Gap technique The gap technique will be used to analyze and identify the service quality gaps between expectation and experience of customers. comparative Analysis A comparative analysis will be conducted in relation to the gap technique between the five Insurance companies using graphs and tables. kind Analysis Under Inferential Statistic analysis paired sample two test will be conducted to analyze the relationship between Expected service Quality and Experienced Service Quality by the customers.3.7.5 Pilot StudyPilot study was carried out to ascertain the reliability and validity of the questionnaire. The instrument used to gather data in a research should be valid and reliable (Page Meyer, 2000).3.8 SummaryThe purpose of this chapter was to explain and formulate the research questions and to provide a conceptual framework.The research question was formulated and thereafter the conceptual framework was designed using Service Quality as the independent variable and Customer Satisfaction being the dependent variable. Thereafter, the operationalization for the study was designed in accordance with the features/qualities of motor insurance industry. Given this, the methodology for the researcher was presented which included me thods of data collection, choice of the sample, the questionnaire design and the methods of data analysis. Finally the limitations of the study were mentioned.